RVS HOTEL MANAGEMENT
HOTEL • YACHT • RESORT
We continuously bring together the best hospitality experts from around the globe.
We connect and share experiences and take on opportunities with hand-picked teams of selected consultants, tailored to the individual requirements of our clients and those of their valuable guests.
While our network of industry professionals includes dozens of great characters, we decided to showcase only a few figureheads here.
Emanuel is known to some of the world’s finest hospitality environments as a young, determined management multi-talent with more than ten years of leadership experience.
After studying Hotel Management in Bad Gleichenberg, Austria, his career path brought him to various hospitality businesses. Starting on board the residential ship The World, he continued as Consultant and Project Manager with LVMH’s (Louis Vuitton Moet Hennessy) luxury resort Cheval Blanc Randheli in the Maldives, as Hotel Manager to the five-star river cruise ships of the US firm AmaWaterways, before experiencing the Austrian Alps as General Manager in the famous Arlberg ski resort.
Besides, he co-founded a marketing and media production company in 2012, that later became part of the marketing focused RVS Group. In 2015, he united his network of hoteliers and industry experts to form what is now this exclusive consultancy collection in hospitality, RVS Hotel Management.
Jim is a graduate of Texas A&M University and a Certified Hotel Administrator with more than 40 years of experience at the highest levels of the hospitality industry. His military education and service
provide him with a strong background in leadership, organization and planning.
His professional career includes participating in the design, construction, renovation and operation of luxury properties on four continents. As a consultant, he has advised premier private clubs, represented owners in development projects, negotiated with governmental entities, led organizations from the edge of bankruptcy to success and traveled as an advisor with a former US President.
As President and CEO of Hospitality America LLC, Jim continues to provide professional services on a
wide range of hospitality projects.
Dale is a graduate of TWR Hotel School in Johannesburg, South Africa and earned a Master Certificate in Hospitality Management from Cornell University. Beginning with a three year formal internship at one of South Africa’s most acclaimed five-star hotels, Dale has over 20 years of professional hospitality experience in luxury properties and ships.
Rising through a series of progressively responsible positions, Dale has perfected his skills as a silver service waiter, restaurant manager, chief concierge, front office manager, lodge manager and ultimately general manager of a luxury boutique hotel.
He has extensive experience in the development and execution of marketing and reputation management campaigns. As Director of Operations at Hospitality America LLC, he led the opening task force for Iconic Santorini, recognised as Greece’s Leading Boutique Hotel.
Dale laid the foundation to our quality management and online marketing tool The Guest Journal 4.0
which he had successfully implemented with the Iconic Santorini hotel.
As leader and trend-setter in hospitality consulting we at RVS are obliged to only deliver state-of-the-art advise. Thus we are grateful for the godfathers of our hotel careers and our success and to whom we may turn for advice. Renato is such an adviser, ensuring even the toughest question gets answered.
A global hospitality leader, instrumental in building high-end portfolios of luxurious lifestyle brands, striving to surpass expectations in quality, innovation and value, and protecting the stakeholders’ investments, Renato has a remarkable hospitality record. In his capacity as General Manager he was leading properties such as the private residential ship The World or Maldivian resorts like Cheval Blanc Randheli beyond award-winning spheres.
Broadly trained in hotel schools in Austria as well as at the Hotel School of Cornell University and with over 15 years of executive operations expertise ship-board and on land, Renato currently holds the position of GM and Vice President Operations with LVMH‘s (Louis Vuitton Moet Hennessy) own hotel brand Cheval Blanc.
Marie-Claude Metrot is a true Ambassadeur of the French culture and refinement. After having graduated from the Hotel school in Besançon (France), she developed her career in housekeeping for 20 years. Miss Metrot contributed in providing an exceptional level of service at various emblematic properties such as Le Meurice, Sofitel Hotels in Africa, Lucien Barrière in Deauville or Ritz Paris where, as a Quality Director, she created and implemented all the standards that allowed the famous palace to outdo its competitors.
The Royal Mansour in Marrakech, Louis XIII in Macau, the Mansion in Las Vegas as well as iconic figures such as Karl Lagerfeld have counted among her clients. In 2008, Miss Metrot joined the Starkey International Institute in Denver, Colorado (USA) to design a new vision of the “art de recevoir” and has since then played a crucial role in defining the unique Cheval Blanc service philosophy.
She strongly believes that protocol, etiquette and executive business manners are essential tools for Hospitality Ambassadeurs and delivers state-of-the-art training for Housekeeping and Butling teams.
During his remarkable career Helmut covered various front office and concierge positions not only in Vienna but around the globe, on land and the seven seas. As his career advanced his working environments became more and more exclusive and eventually led him to establish his very own luxury concierge service, Concierge Experts. After successfully managing his company for ten years and providing first-class service to high-profile guests, Helmut handed over Concierge Experts to his successors in 2013.
He has been consulting cruise ship crews, hotel operation and front office talents and also has been working closely with the Tourism School in Bad Gleichenberg, Austria.
In addition, Helmut also was a driving force with Les Clefs d’Or Austria as a board member for more than 25 years and training students for this unique job role. Although officially retired, he still takes on Concierge and Front Office coaching projects that he finds exciting and that help developing young talents.
Catherine Klaffer has more than 20 years' experience in the health and fitness industry and reputation as a highly sought-after Wellness Consultant, fitness trainer and educator, inspiring many people and companies across the globe to create strong visions and achieve them. As a consultancy professional, she maintains companies every step of the way, providing support in both pre-opening planning and ongoing concept development. Her genuine interest in helping people succeed makes her the perfect addition to any higher functioning hospitality or health establishment.
With international experience on four continents and the seven seas, she works with a wide demography. Her work has included M/V The World - Residences at Sea, and LVMH's Cheval Blanc in the Maldives and Oman where her vision created successful wellness programming and layout engineering for new health club spaces. She excels in pre-opening floor planning and interior design, ensuring the unique DNA of each property shines and any hard product is the best of the best.
Previously operating as a contractor to Sydney’s most reputable, cutting edge and established Health and Fitness Centres and Corporate groups (Qantas, BUPA, Fairfax Media), Catherine offers departmental management experience, creating a unique team building rapport amongst staff.
Catherine’s work also includes professional skills in Psychotherapy and Life Coaching, in addition to being a fully certified Pilates Academy International (PAI) Certifying Instructor.
Graduated from Varsity College in South Africa with a diploma in Business Administration and Hospitality Management, along with a Yacht Refit and New Build diploma by Portsmouth University, UK, and with 18 years' of professional operations experience on internationally cruising yachts from 40 to 120 metres, Samantha is the expert for private yachting and charter programs.
Having worked in senior on-board postions and being directly involved in the decision making, setup and execution of state-of-the-art interior standards, Samantha has been serving European, Arabic, Russian and American clients and leading international crews on renowned 100m+ yachts such as MY Radiant or MY Al Lusail.
Her dedication to first-class service and her strong links within the global yachting community makes Samantha a great asset to the RVS team of consultants. She supports design and refit teams, spearheads the hospitality training for the yacht crews and implements luxury standards throughout the departments, going back to her rich knowledge from mixology, housekeeping and yacht butler service to communication and leadership trainings.
Martin holds a master’s degree in architecture from Graz University of Technology (TU) and in Fine-arts Photography from Ortweinschule Graz. He is lecturer and research associate at the Institute of Urbanism at TU Graz where he gained profound expertise in the development and quality assessment of sustainable urban quarters with a focus on the prosperous relation between buildings and their urban environment.
Besides design skills his experience comprises project management, stakeholder involvement, and collaboration with diverse partners in in small and large scale projects in local, national and international context and at different development stages.
Same as he shares his architectural design knowledge with his students on different levels of abstraction, from inspiring first concepts to elaborate spatial, functional, and organisational solutions, he contributes it to RVS exclusive hospitality projects.
We are very proud to have partners that teamed up with us in order to provide tools, knowledge and concepts to manage and monitor your success.