RVS HOTEL CONSULTING
HOTEL • YACHT • RESORT
Online marketing and its importance in today's hospitality industry does not need any introduction. Yet the question often remains, how it can be optimized to get the most at a low cost. The answer is not always a tool or platform. We trust in an effective booking generating process that we call
The Guest Journal 4.0.
THE GUEST JOURNAL 4.0
Pen-written thank-you notes were the 1.0 version of nowadays online review platforms, the guest book 2.0.
Linking public feedback to internally kept guest profiles marked the next advantage of technological progress.
Now we are introducing The Guest Journal 4.0 where pro-active on-site quality management meets guest experience marketing meets booking boosting conversion. These components are explained below.
Promote your guests to ambassadors for your hotel and generate bookings by guiding the experience and social media activities!
Combining the "know your guest" spirit with quality management creates the foundation for successful guidance of your guests' social media activities and reviews. We deliver the QM process, tools and necessary trainings, one-stop.
With a clear PR concept in place, the right journalists and opinion leaders at hand and with your guests' positive experience you can now guide that one great marketing tool that was known to be uncontrollable for the longest time: the modern word-of-mouth advertising, your online reviews.
BEST PRACTICE EXAMPLE
Discover the Iconic Santorini Hotel's remarkable guest ratings and the exposure it received through a broad coverage in online and print media all over the world, including Condé Nast Traveler, Architectural Digest, Vogue, GQ and The Sunday Times Travel.
The hotel as well as its marketing activites are managed by members of our network.
A boutique cave hotel
Tripadvisor rating: 5,0 / 5,0
Booking.com rating: 9,5 / 10,0
Facebook followers: 51,000+
Instagram followers: 35,600+
Awards and Nominations: